Frequently Asked Questions

Cookies

ARE YOU HALAL-CERTIFIED?

We are not a halal certified business and are unable to guarantee all ingredients used are 100% halal certified.

WHAT COOKIE FLAVOURS DO YOU HAVE?

Our standard cookie flavour would be Classic Vanilla.

For custom cookies, cookie flavour options are:
Chocolate
Hazelnut Churro
Lemonade
Mocha (contains coffee)
Strawberry Lemon
White Chocalate Raspberry

HOW ARE MY COOKIES PACKAGED?

The cookies will be heat sealed individually in a clear cellophane bag so that they maintain their optimal freshness and can be kept fresh for up to 1 week.

Every set of customised cookies will be packed in a windowed box.

PYO Cookies will be packed individually or as a twin pack depending on your selection.

Custom packaging (individual boxes, ribbon-tied, personalised tags) is available upon request at an additional cost.

HOW DO I KEEP THE COOKIES?

We recommend placing the Decorate It Yourself (DIY) Cookie Kits in the refrigerator if you do not wish to decorate them on the same day you receive the kit.

Store the Paint Your Own (PYO) Cookie Kits and custom cookies in a cool dry location, away from sunlight. Please do not store them in the refrigerator.

Due to the climate in Singapore, colour bleed on the icing surface may sometimes occur on the cookies, this is normal and the cookies are safe for consumption.

DARK COLOURED COOKIES

Do kindly note that dark coloured icing might leave stains on teeth and skin. Please rest assured that the food colouring used is food grade safe. If this is a concern for you, we would recommend opting for other colour palette, if possible.

MY COOKIES ARE SOFT, HAS IT GONE STALE?

Don't fret, the cookies have not gone stale and it is the nature of the cookie to be soft and cakey in texture.

Ordering

HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER?

We require a lead time of 5 days for our cookie kits. I.e. Fully paid and confirmed orders place on the 1st will be available for pick up/ delivery on the 5th, subjected to availability.

A minimum order of 4 kits is required for our Paint Your Own (PYO) Cookie kits, unless ordered with our Decorate It Yourself (DIY) Cookie kits or custom cookies.

We require a lead time of 2 weeks for custom cookies. However, its never too early to send in your request to avoid disappointments. A minimum order of 24 pieces is required, thereafter, cookies are added by a minimum of 6 pieces.

Urgent orders will be subjected to a 25% surcharge.

IS MY ORDER CONFIRMED AFTER SUBMITTING AN ORDER REQUEST?

Submitting an order form does not guarantee your order.

We will get back to you within 48 hours upon receiving your request and a confirmed order is made when full payment is received.

CAN I CUSTOMISE MY COOKIE KITS?

Yes, we allow customisation of cookie kits.

Please note that additional lead time of 4 weeks is required if you prefer designs that are not in our product listing.

Contact us here for more information.

Delivery & Self Pick Up

SELF PICK UP

Self Pick Up Location

Tampines St 45, Singapore 528494

By Public Transport: Nearest MRT Station is Tampines East MRT. 

Collection Time Slots
        11am-1pm, 2pm-5pm on Mondays to Fridays

        Before 11am on Saturdays

DELIVERY

Standard Delivery

  • $20 standard delivery.
  • Delivery will be made between 11am to 6pm.
  • All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, or after a specific time (e.g at 1pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged and optimised.

Changi Airport/ Sentosa/ Tuas Delivery

  • $35 delivery to Changi Airport/ Sentosa/ Tuas.

Specific Time Delivery

  • Specific time delivery is available at $35.
  • You may pick a 1.5 hour time slot for the cookies to arrive, starting from 9.30am.

Changes, Cancellations and Refunds

CHANGES TO AN ORDER

After your order has been confirmed, no changes shall be made for product design or customisation. Please ensure that, where applicable, the spelling/words/numbers you choose to customise on your cookies are accurate.

In the event that you absolutely need to make a last minute change, please contact us. This may be subject to timing, feasibility and subject to extra charges.

CANCELLATIONS & REFUNDS

We regret to inform you that we do not accept cancellations or provide refunds after your order has been confirmed. Should you have any questions, please contact us. Any exceptions will be considered on a case-by-case basis, subject to our discretion.